Diploma in Hospital Management
Subjects
- Advance Hospitality Management
- Room Division Management
- Room Division Management
- Food & Beverage Management
- Front Office Operations
Details
BKPS
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Diploma In Hospital Management
Advance Hospitality Management- Principles and Methods of Organising Hospital Support Services- Introduction, Objectives, Organisation in Hospital Support Services, Management, Administrative Activities of a Hospital, The Purpose of Planning, Key and Operational Planning, Planning Committees, Basics of Hospitals Support Services- Outpatient Services, Nursing Services, Radiology and Imaging Services, Laboratory Services, Pharmacy, Administrative Services, Marketing of Health Services, Hospital Linen and Laundry Service, Ethical and Legal Aspect of Hospital Services.
Room Division Management- Objective, Introduction, Hospitality Industry, Classification of Hotels, 1Star-Classification on the basis of location of hotel, Classification on the basis of clientele, Classification on the basis of length of guest stay, Classification on the basis of size, Classification on the basis of plan, Classification on the basis of ownership & affiliation, other types of hotels. Location, Clientele, Length of Stay, Size, Plan, Classification, Others, Summary, Check your progress,
Food & Beverage Management- Introduction, Objectives, Introduction of F & B Control, Objectives of F & B Control, Problems in F & B Control, Methodology of F & B Control, Personnel Management in F & B Control, Cost & Sales Concepts- Definition of Cost, Elements of Cost, Classification of Cost, Sales Defined, Ways of Expressing Sales Concepts, Cost/Volume/Profit Relationship (Break-Even-Analysis), Summary, Glossary, Terminal Questions Establishing Standards or goals, Measurement of Performance.
Front Office Operations- Introduction, Reservation Stage, Pre-registration stage- Blocking of the room, Printing of the guest registration card, preparing room keys and meal coupons, Instructions to concerned departments, post-registration stage- Check-in, opening of guest folio, Preparing the arrival errand card, Updating the guest profile, Updating the A & D register, Preparing ‘C’ form, During the stay activities, Departure stage, Post –departure stage, Assessment.
Tourism Management- Definition of Tourism, Tourism in Middle Ages and Industrial Revolution, Promotion and Economic Importance of Tourism, Advantages and Development of Tourism, Ministry of Tourism and Tourist offices, Introduction, Objectives, Definition of Tourism: Defined by Various Factors and Agencies, Answers to Check Your Progress Questions, Categories of Tourism, History of Tourism, Tourism in Middle Ages and Industrial Revolution, History of Tourism.
Communication & Soft Skills– Interpersonal Communication, Goal-setting, Personality Development, Critical Thinking, Stress Management, Team Work, Time Management, Essential Written Communication, Styles of Communication, Persuasion techniques, Listening, writing a Statement of Purpose, A Sample Statement of Purpose, Pronunciation, Vocabulary Plus, Grammar, Modal Verbs, Prepositions, Spelling, Goal Setting- Goal Setting Survey, Reading, Speaking, Vocabulary, Wishes About the Present.